By Cade Metz
Updated Gmail was widely unavailable today to users on both the west and the east coast of the United States, the United Kingdom, New Zealand, Canada, and elsewhere. Even Google was unable to access its own web-based email service.
But the service was still able to route mail via POP and IMAP. And web-access has now been restored.
Google first reported the problem at 11:12am Pacific time. And at 2:37pm Pacific, a blog update from the company read: “We’ve fixed the issue, and Gmail should be back up and running as usual. We’re still investigating the root cause of this outage, and we’ll share more information soon. Thanks for bearing with us.”
Gmail has experienced several, much-discussed hiccups in recent months, but judging from Google’s initial blog post on the latest outage, this one was particularly widespread.
“We know many of you are having trouble accessing Gmail right now – we are too, and we definitely feel your pain,” the post reads. “We don’t usually post about minor issues here (the Apps status dashboard and the Gmail Help Center are usually where this kind of information goes). Because this is impacting so many of you, we wanted to let you know we’re currently looking into the issue and hope to have more info to share here shortly.”
The post then points out that users already using POP or IMAP were unaffected.
At 1:35pm West Coast time, Reg staffers in San Francisco, New York, London, and Edinburgh were unable to access the service. Reg in Canada and New Zealand reported similar outages. And countless users on Facebook and Twitters were complaining of similar issues.
When we phoned Google requesting comment, a spokesperson referred us to the above blog post. An email went unanswered. For obvious reasons.
Google first reported an outage via its Google Apps Status dashboard at 11:12 am Pacific. Then at 11:28am, it said that service had been restored for some users. “Google Mail service has already been restored for some users, and we expect a resolution for all users in the near future,” the company said. But at 1:15pm, in that post to the Gmail blog, the company made it clear that the problem was ongoing.
At The Reg, Gmail was titsup for about an hour and a half. But others said that outage last for as many as 5 hours
